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Main / Privacy policy

General Provisions

FIBO Markets Limited (formerly FIBO Group Holdings Limited) (hereinafter referred to as “FIBO Markets”) highly values the relationships with existing and potential clients (hereinafter referred to as “Clients”) and visitors of the FIBO Markets Internet resources, and understands the importance of security and privacy of their personal data. FIBO Markets operates in full compliance with the International Safe Harbour Privacy Principles and existing legislation.

We always pay due attention to the privacy protection of your personal data. Visitors of the FIBO Markets Internet resources can view most of the pages of our website, but the amount of information collected from visitors does not exceed the volume of data that is normally collected at the work protocols of an average internet server. However, in order for us to provide you with basic services, we may require some of your personal details. Any information received from you is used solely and exclusively for the purpose of improving the quality of our services and making our services and the contents of the FIBO Markets Internet resources simpler and more comfortable to use.

This Privacy Policy is maintained to explain to the visitors of the site the main reasons and the ways that FIBO Markets collects, stores, protects, and uses the personal details of its clients.

By accepting the terms and conditions of the Customer Agreement and/or using the services of FIBO Markets, the Client thereby gives full consent to the collection, storage, protection, and use of his/her personal data in accordance with this Privacy Policy.

In case of non-acceptance of this Privacy Policy, the use of the services of FIBO Markets must be terminated.

The Internet Resources That Are Under This Privacy Policy

This Privacy Policy applies to all the Internet resources of FIBO Markets (websites, domains, as well as all subordinate objects that are owned or controlled and/or managed by FIBO Markets) and does not apply to the websites of other (non-affiliated) companies connected with FIBO Markets via hypertext links.

FIBO Markets acts on the assumption that the user who resorts to the FIBO Markets Internet resources:

  • uses the Internet resources of FIBO Markets on his or her own behalf and reliably states the personal data when it is needed;
  • defines and controls the settings of the software that is used;
  • has the opportunity to get acquainted with this Privacy Policy by clicking on the hypertext link “Privacy Policy” from any page of the FIBO Markets Internet resources.

Rights of Clients Concerning Personal Data

We guarantee to the Clients of FIBO Markets that we comply with the following rights:

  • The right to get information regarding whether FIBO Markets keeps the Clients’ information allowing to identify his/her identity;
  • The right to the removal of the personal data that is retained by FIBO Markets, unless otherwise stated by applicable law;
  • The right to the specification or correction of his/her personal data retained by FIBO Markets;
  • The right to follow the methods of use of the personal data. Any promotional materials that we send to you (e.g., mailshots or newsletters) would contain technological capacities that allow you to stop its subsequent distribution.
  • The right to change the way that we use your personal data (for example, if you decide to subscribe to a particular newsletter, etc.).

The Client has the right to disclose his/her own personal information in any legitimate way. We are not responsible for any actions of third parties who may have obtained access to the Client’s personal information as a result of the stated above distribution of the personal data or obtained access to the Client’s personal data illegally.

Collection, Storage, Protection, and Use of Personal Data of Clients

Collection

  • Personal information stated by the Client when completing electronic forms (registration of an account), as well as when writing messages to FIBO Markets, requests via the form of the online chat on the FIBO Markets Internet resources, etc. The information may include: name, date of birth, address, passport details, telephone, e-mail, trading experience, etc.;
  • Financial documents provided by the Client in order to confirm the fact of transaction: certified payment order, bank statements, copies of credit cards, etc.;
  • Standard data that the HTTP server receives for access to the FIBO Markets online resources (IP address of the host, address of the requested Internet resource, time, type, and information about the browser that sent the request for the resource, the type of the user’s operating system, the page address from which the transition to the requested resource was made);
  • The information that is automatically received at the time of access to the resources of the Source with the use of cookies.

Storage and Protection


We take all necessary measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. These measures include, in particular, internal monitoring of the collection, storage, and processing of data and security measures, including appropriate encryption and physical protection of data to prevent unauthorized access to the personal database.

The company commits not to provide access to Clients’ personal data to anyone except the employees, agents, partners, and associates of FIBO Markets to the extent that is required to conduct business, including banking and credit relationships. FIBO Markets guarantees compliance with this Privacy Policy by the stated parties, including taking the necessary measures concerning the storage and protection of the personal data of the Clients.

FIBO Markets is eligible to disclose the personal data of the Clients to federal or state regulating and law enforcement authorities under whose jurisdiction FIBO Markets is located, as a response to appropriate legal requests to provide such information, as well as to disclose such information where requested by a Court Order.



Use of Personal Data of Clients


FIBO Markets uses personal data of Clients in order to provide high quality of products and services rendered, perfect execution of its contractual obligations with clients, and ultimately, the success of the business in general.

Personal data of Clients allows us to maintain feedback, including the prompt distribution of correspondence about the latest news, products and services, bonuses, and promotional offers from FIBO Markets, as well as to offer our support on a wide range of issues.

Besides, we may use your personal data in order to identify you as a Client, to accelerate the procedures concerning the transfer and withdrawal of funds, and in order to execute our marketing research, etc.

Information about the Client’s credit card is used solely for processing payments and fraud prevention. We do not use this information for any other purposes; when the service is rendered, all the relevant data is deleted.

The data that is not of a personal nature is obtained for statistics related to the use of the FIBO Markets Internet resources, their productivity, and efficiency. We use the statistics to improve customer service, simplify work with our Internet resources, and improve the quality of the materials.

Links to Internet Resources of Third Parties

The FIBO Markets Internet Resources may contain hypertext links to the Internet resources of other (non-affiliated) companies.

When going to another Internet resource by any of these links, you are moving away from the FIBO Markets Internet resource. Please be aware that we do not manage, of course, Internet resources of other companies, nor can we control their privacy protection policy, and obviously, their policy may be different from that of FIBO Markets.

The personal data that you give to other companies do not fall under the operation of this Privacy Policy. We recommend, therefore, that you familiarize yourself with the privacy policies of other companies before providing them with your personal information.

Statement Regarding Under Age Persons

FIBO Markets admits the necessity of assuming a liability for the protection of information received from underage persons. We insistently recommend parents to instruct their children in such a manner that when using the Internet, the children never disclose their real names, addresses, or phone numbers without prior permission of adults.

FIBO Markets commits not to use the information provided by children under the age of 12 years old.

It is recommended for teenagers of 13-17 years old to familiarize themselves with our Privacy Policy under the permission of their parents and contact us if they want to learn more about our guarantee of personal data privacy.

Persons under the age of 18 years old are not allowed to use any products and services of FIBO Markets rendered via the Internet without the permission of their parents or tutors. We are addressing parents and tutors for vigilance in order to prevent access to the websites and services that are not appropriate for minors.

The Routine of Correspondence Sent to FIBO Markets

All correspondence (by post or e-mail, any comments on the FIBO Markets materials) sent to us by the Clients or visitors of the FIBO Markets Internet resources is treated by FIBO Markets as confidential and may only be published with the written consent of the senders. The address, phone number, and other personal details of the sender cannot be used without his/her consent for any purpose other than responding to the Client, and only regarding the matter that the initial letter from the Client was referring to.

Final Provisions

FIBO Markets reserves the right to change the Privacy Policy, notifying about any changes on the webpage situated at the above address. The date of the current edition would be indicated at the top of the page. Changes that are made in this Privacy Policy will be published on this page. In the case of significant changes to the Policy, we will notify you in a more evident way (e.g., by sending a newsletter via e-mail).

Please send your comments on this Privacy Policy to the e-mail addresses shown under the “Contacts” Section on the FIBO Markets Internet resources.

Special Notice

This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses so-called “Cookies,” text files that are stored on your computer which allow them to analyze your use of the website. The cookies created with information about your use of this website are usually transferred to a Google server in the U.S. and stored there. Google uses this information on the instructions of the owner of the website to analyze your preferences, compile reports on activities related to the website, as well as update other services related to the website and Internet.

The IP address transmitted by your browser within Google Analytics is not merged with other data of Google. You can prevent the saving of Cookies by configuring the software on your browser. However, we should warn you that in this case, you may not be able to use the full functionality of this website. In addition, you can prevent data registration at Google, created by Cookies and related to the use of the website (including your IP address) as well as the processing of the data by Google, if you download and install an integrated browser module at the link below:

Google Analytics Opt-out Browser Add-on

https://tools.google.com/dlpage/gaoptout?hl=en

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